My Southern Cross registration

How to register

Because we hold your personal information, we need to verify who you are when you register for My Southern Cross.

To get started, you’ll need an email address or phone number that matches our records.

You may also be prompted for your policy number or Member card number (new members who’ve received a welcome email link won’t need this).

Privacy statement

As a member of Southern Cross, your privacy is very important to us. We value the trust you place in us to handle your personal and health information the right way.

This Member Privacy Statement (which is also included in your policy document) sets out how we will do this, in accordance with the Privacy Act 1993 and the Health Information Privacy Code 1994. During the course of our relationship with you, we may also tell you more about how we will handle your information, for example when you make a claim.

How may Southern Cross use your information? 

You authorise us to use information about you for the following purposes:

  • to consider your eligibility for cover under the policy
  • to consider the specific terms applying to the policy (including any pre-existing conditions)
  • to administer the policy and your membership with the Society including general meetings
  • to consider whether any healthcare service is eligible for cover under the policy and
  • to process, investigate and review any claims made and/or paid (including historical claims).

You also authorise us to use information about you for the following additional purposes:

  • to contact you from time to time, including within a reasonable time of you ceasing to be covered by the policy, with information about products and services relating to us, other ‘Southern Cross’ branded businesses, and our business partners;
  • to prevent, detect and investigate any fraud including where in our reasonable opinion we suspect any fraud
  • to conduct analysis and research in relation to the above purposes and
  • where permitted or required by law.

Who may Southern Cross collect your information from?

You authorise us to collect information about you for the above purposes, directly from you, or from:

  • the policyholder (e.g. directly from the policyholder via the application form and claim form)
  • the husband / wife or partner of the policyholder (provided they are covered by the policy)
  • a previous Southern Cross health insurance or Critical Illness policy (including previous application(s), Membership Certificate(s) and or claims)
  • health services providers (including Affiliated Providers), approved facilities, and medical authorities (including ACC and Ministry of Health)
  • ‘Southern Cross’ branded businesses and our trusted business partners
  • the adviser associated with the policy
  • the Group Administrator, if the policyholder is part of a work scheme or association scheme for the purpose of administering premiums (if applicable) and verifying the policyholder’s eligibility to be part of the work scheme or association scheme (excluding the collection of health information) and
  • any other third party authorised by the policyholder or adult dependant.

You also authorise the disclosure of such information by such parties for any of the above purposes.

Please note that we generally record inbound and outbound telephone calls we have with you for operational and training purposes.

Who may Southern Cross disclose your information to?

You authorise us to disclose information about you for the above purposes, directly to you, or to:

  • the policyholder
  • the husband / wife or partner of the policyholder (provided they are covered by the policy
  • relevant health services providers (including Affiliated Providers), approved facilities and medical authorities
  • any third party authorised by the policyholder or adult dependant
  • the adviser associated with the policy (including disclosure of health information);
  • the Group Administrator if the policyholder is part of a work scheme or association scheme for the purpose of administering premiums (if applicable), including the disclosure of premium information about any dependants on the policy (if applicable), and verifying the policyholder’s eligibility to be part of the work scheme or association scheme (excluding the disclosure of health information)
  • other ‘Southern Cross’ branded businesses and our trusted business partners (for example, suppliers of services such as mailing houses, research and insight agencies, and information technology) and
  • any other party in accordance with the law.

Any disclosure of your personal and/or health information will only be for the purposes set out above under ‘How may Southern Cross use your information’.

All communications from us relating to you, whether or not you are the policyholder, will be sent to the policyholder.  This means that your personal and health information will always be disclosed to the policyholder, including when you make a claim, and you authorise this disclosure.

Is your information secure?

We take all reasonable steps to make sure your personal and health information is kept safe from loss, unauthorised access, modification or disclosure and/or misuse, in accordance with our obligations under the Privacy Act and Health Information Privacy Code.

How can you access and correct your information?

You are entitled to have access to and request correction of any of your personal information or health information held by us. Please contact us on 0800 800 181.

We do our best to ensure that the information about you that we collect, store, use or disclose is accurate, complete and up to date. Prompt notification of any changes to your contact details will help us to do this. If we do not have your correct contact details we may not be able to provide you with important information about your policy.

From time to time Southern Cross may send you marketing and other information electronically such as by email or text message. If you have provided your email address or mobile phone number we take this as your implied consent to us doing this. If you wish to withdraw your consent at any time please contact us.

If you do not provide us with your information, what then?

If the information provided to us is not accurate or complete we may not be able to process the application or claim, or it may result in us not being able to provide you with cover until such information is provided. The consequences of providing incomplete, false or misleading information are set out in yourpolicy document.

Need more information?

If you have any queries about how we handle your personal and health information, or our Member Privacy Statement, please contact us on 0800 800 181.

Your information is collected and held by Southern Cross Medical Care Society, Level 1, Ernst & Young Building, 2 Takutai Square, Auckland 1010.




Terms of use

1. Welcome to My Southern Cross and thank you for taking the time to read these terms of use, which apply in respect to your use of My Southern Cross and all information, services and applications we offer or provide on My Southern Cross (‘My Southern Cross Services‘).

2. For the purposes of these terms of use, ‘Southern Cross‘ means Southern Cross Medical Care Society.

3. By accessing and using My Southern Cross you are deemed to have agreed to these terms of use. If you do not agree to be bound by these terms of use, you must stop accessing and using My Southern Cross and all My Southern Cross Services immediately.

4. The information contained on My Southern Cross is provided for the purposes of informing you about your Southern Cross health insurance plan including your level of cover and the benefits available under your plan, and enables you as a Southern Cross policyholder / member to undertake certain activities online, including but not limited to; enabling you to claim, apply for prior approval, view communications and update your contact details (as applicable).

5. By registering for My Southern Cross, you agree to receive all available policy related communications online through My Southern Cross. This includes any communications related to payments, like direct debit advice. We will let you know when a communication is available to view by notifying you by email. You can change this at any time in ‘My communication settings’.

6. While Southern Cross will endeavour to keep the contents of My Southern Cross up to date and accurate, we do not warrant or represent to you or any other person that such content is accurate or up to date at all times.

7. Southern Cross will provide My Southern Cross and any My Southern Cross Services that you request with reasonable care and skill, however we do not represent or warrant that My Southern Cross or any My Southern Cross Service will:

7.1 operate on a continuous or fault-free basis or at any particular time or location;

7.2 be free of viruses or other harmful features (including any files displayed or obtained from or through My Southern Cross or the My Southern Cross Services or any website linked to it).

8. We will endeavour to have functionality to My Southern Cross and any My Southern Cross Service restored as soon as reasonably possible in the event of an outage or other technical fault.

9. To the fullest extent permitted by law, Southern Cross and its officers and employees will not be liable whether in contract, tort (including negligence) or otherwise to you or any other person for any loss or damage (whether direct, indirect, consequential or special) arising directly or indirectly from any errors or omissions in the information contained in My Southern Cross or any My Southern Cross Service or any delay or interruption to or use whatsoever of My Southern Cross or My Southern Cross Service, or any failure to comply with clauses 6.1 or 6.2. We are also not responsible for the security of the environment that you choose to access your information.

10. Except as expressly provided otherwise, Southern Cross or its suppliers own all copyright and other intellectual property rights in the information contained in My Southern Cross or otherwise connected with My Southern Cross or the My Southern Cross Services. No part of My Southern Cross or the My Southern Cross Services may be modified, reproduced, transmitted, stored or otherwise dealt with (including in any other website or other electronic form) except as expressly provided for on My Southern Cross or with the prior written consent of Southern Cross, except that you may print, or download to your hard drive extracts from My Southern Cross for your own personal use.

11. While using My Southern Cross or any My Southern Cross Service you must ensure that:

11.1 all information which you supply to Southern Cross is current, complete, accurate and
provided in a timely manner;

11.2 you comply with all applicable laws, regulations standards and codes;

11.3 all security information (including any login, username, password or PIN) relating to you is kept confidential and not disclosed to any third party; and

11.4 you notify us immediately of any actual or suspected unauthorised use of security information relating to you.

12. You accept all responsibility for your use of My Southern Cross and / or any My Southern Cross Service and you indemnify Southern Cross, its officers and employees against all costs, expenses and damages incurred in connection with any claim brought by a third party against Southern Cross arising from your use of My Southern Cross or any My Southern Cross Service, a breach of these terms of use or a breach of any rights of another party. We may suspend or terminate your use of My Southern Cross or any My Southern Cross Service at any time in the event you breach these terms of use.

13. My Southern Cross may contain links to other third party sites. These sites are not under the control of Southern Cross, and Southern Cross is not responsible for the contents of any linked site or liable for any loss or damage (whether direct, indirect, consequential or special) suffered by you or any other person from accessing, using or relying on any linked site. The inclusion of any link in My Southern Cross is provided as a convenience only and does not imply endorsement, recommendation or warranty by Southern Cross of the linked site or the products and services provided there or any association with its operators.

14. We may change the content of My Southern Cross and these terms of use at any time without notice, and any revised terms of use located on My Southern Cross from time to time will apply to your use of My Southern Cross or any My Southern Cross Service.

15. For the avoidance of doubt, in the event of any inconsistency between the content on My Southern Cross and the terms and conditions of our policies, the terms and conditions of our policies take precedence.

16. The contents of My Southern Cross have been prepared in accordance with New Zealand law. The contents of My Southern Cross are governed by New Zealand law and New Zealand courts have non-exclusive jurisdiction.

17. All dollar figures stated on My Southern Cross are in New Zealand dollars and include goods and services tax (unless otherwise stated).

If you have any questions, concerns or complaints in relation to My Southern Cross the My Southern Cross Services or these terms of use please contact us.




Need help registering? Request a callback or contact us on 0800 800 181, 8am-6pm, Monday-Friday


@ Southern Cross Medical Care Society